HospitalityAI Voice AssistantReservation Management
Burma Food Group
Multi-location Restaurant Group
The challenge
Burma Food Group operates multiple high-volume restaurants and was missing critical reservation calls during peak hours. Traditional phone systems couldn't handle the volume, leading to lost bookings and frustrated customers trying to reach the restaurant.
- Inconsistent phone coverage during rush hours
- Lost over-the-phone booking opportunities
- Staff pulled away from in-person service to answer phones
The solution
Implemented Hostie.ai virtual concierge system that answers calls 24/7, takes reservations automatically, and integrates with their existing reservation platform.
- AI voice assistant trained on restaurant-specific information
- Automatic reservation booking with real-time availability
- 24/7 phone coverage including after-hours and holidays
- Natural conversation flow that feels personal to guests
- Seamless integration with existing reservation system
141%
Increase in Phone Bookings
3x
Over-the-Phone Covers (Teakwood)
31%
Increase in Walk-in Traffic
100%
Calls Answered 24/7
“Implementing the AI virtual concierge has transformed how we handle reservations. We went from missing calls during dinner rush to capturing every booking opportunity, even at 2 AM. The system nearly tripled our phone bookings at our Teakwood location in just the first month.”
